Work.
Design
Research
OnePromo: Simplifying Promotion Setup
Promotion analysts who set up in-store promotions at 7-Eleven currently go through a manual and time-consuming process involving multiple spreadsheets, hampered by a legacy system. We designed an experience on the OnePromo platform to eliminate major forms, with the goal of reducing the risk of human errors and setup time.
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Design
Providing Closure Through Settlements
Auto loan customers who have had their car sold due to delinquency or total loss can have large balances remaining to pay off, even if they do not have their car anymore. We designed an online experience to help customers accept a settlement plan and find closure.
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OnePromo: New Store Setup
Promotion analysts who set up in-store promotions at 7-Eleven must setup new stores that need promotions through a legacy system and manual queries. We designed an experience on the OnePromo platform to easy copy promotions to new stores and identified future opportunities for enhancements.
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Research
Reimagining Auto Reinstatements
Auto loan customers who continually miss payments can have their cars repossessed. Even though customers are able to reinstate their car if they catch up on their payments, this entire process can be painful. We wanted to understand this experience to pinpoint opportunities for improvement.
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Design
Research
Improving Salary Negotiation Skills
Knowing how to negotiate salary is an important skill for university students about to graduate and join the workforce. We saw an opportunity to understand how graduating university students learn about and handle salary negotiations, and create an experience adapted to their needs.
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Research
Understanding Visitor Experiences
The University of Chicago’s Center for Decision Research planned to launch a new discovery lab for the public to participate in research studies. We explored how visitors might leave with a sense of closure and accomplishment after their study, and developed concepts for the experience.
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Research
Evaluating the Usability of What's Up
We conducted usability tests to evaluate the core functionalities of What’s Up, a mental health app that uses cognitive behavioural therapy techniques to help people who are dealing with depression, anxiety, and other negative emotions.
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